For all returns or warranty claims, please contact support@greewise.com.

Greewise offers a 18-24 months warranty on brand new ebike parts, for different components, the warranty is different.

（1）The warranty will be valid only for products used in normal usage and conditions.
（2）The warranty is valid for 18-24 months after the shipment or delivery to the customer.

Customer pays return shipping on warrantied component inspections, unless we made a shipping error. Shipping costs are non-refundable. We recommend using a local shipping service like FedEx, DHL or the UPS for all return shipping. We cannot guarantee that we will receive the item you are attempting to return.

If the returning package doesn't include all the accessories and parts it was shipped with, the cost of the missing parts will be deducted from the total product price and can only warrant a partial refund.  Greewise carries the right to charge a restocking fee from returned products, the amount to be deducted will be decided by Greewise.

Refunds are processed within 3-5 business days of receipt of the returned merchandise. A partial refund shall be issued accordingly.

Warranty only applies to the original owner (non-transferable).

Lifetime technical support. Reach out to support@greewise.com for help from our team of experts.  Greewise holds the right to blacklist a customer from future purchases and from receiving customer service.

The warranty does not cover Do-It-Yourself modifications, everyday wear, and damage due to gross negligence or abuse.

The customer is required to send the entire eBike kits back to Greewise to inspect any related replacement requests.

The items must be returned to Greewise within two weeks after the return approval. The customer is responsible to reach Greewise within a week of the delivery date if there is a missing part in their order. After the inspection, if a product does not meet our high-quality standards, Greewise will issue a replacement component or fix the original at no additional cost.

If the inspection result indicates that the issue is caused by the customer, Greewise will notify the customer with the cost of the repair/replacement.

Greewise will send replacement components only after receiving the returned parts and completing the inspection to determine the cause of any problems. Greewise is not responsible for the return shipping to us.

Unauthorized returns are the liability of the customer. Greewise will not provide support, refund, replacement, and/or prepaid return label for unauthorized returns. Please contact us via support@ greewise.com before taking any return, replacement, or support action on your Greewise item.   

In the event that a shipment is returned to us as undeliverable or refused, a 50% fee will be applicable to partially cover our processing and restocking costs, original shipping fees are non-refundable. Prior to initiating a Return to Sender, customers are required to reach out to Greewise's customer service and obtain approval. Please contact us to facilitate the return process and receive proper authorization. We appreciate your cooperation in ensuring a smooth shipping experience.

Any unused item (no damage to the surface finish, aesthetics, or appearance) return claims will require pictures of the ebike parts. Returns of New and Unused Items Within 14 Days of Receipt. We allow you to return any item in new and unused condition within 14 days of receipt for a full refund with no restocking fee, less shipping charges. Returns of New and Unused Items Outside the 14-Day Window. If you wish to make a return outside of the 14-day window, then if the item to be returned is in new and unused condition, you may return the item subject to the return shipping charges and a restocking fee in the amount of twenty percent (20%) of the purchase price.

We are unable to provide a full refund for orders that are marked as "Refused" or "Returned to Sender", including cases when customers refuse the delivery or are unable to pick up their orders held by the courier. We cannot change, intercept, or cancel orders that have already shipped. If you refuse delivery, these orders are not guaranteed to reach our warehouses and are therefore eligible for a refund less up to 50% restocking fee. Original shipping fees are non-refundable. Please note, in order to receive a refund, you must notify Greewise of any shipment refusal. Failure to do so will cause a significant delay in the receipt of your refund for any refused items.

DOA/Defective items must be reported to Greewise (support@greewise.com) within ten (10) days upon the delivery date of purchase. Greewise will send a return label to the customer. Greewise will test "dead on arrival" or "defective" items upon arrival. If returned items are defective as stated by the customer, Greewise will send a replacement at no additional cost.

If a returned item is damaged due to misuse, the customer will have two choices;
1.Greewise may send the item back to the customer at their cost, including the return shipping cost.
2.Greewise will notify the customer with the cost of the repair/replacement.
An invoice will be sent to the customer in both situations.

The following items do not belong to our warranty scope.
（1）The display is demolished.
（2）The damage of the display is caused by wrong installation or operation.
（3）Shell of the display is broken when the display is out of the factory.
（4）Wire of the display is broken.
（5）Beyond Warranty period.
（6）The fault or damage of the display is caused by the force majeure (e.g., Fire, Earthquake, etc.).

Please contact our Technical Support Team (support@greewise.com) for return address.